Support

Recurring Tasks & Scheduled Issues

Contact

Raise a support request by email and we aim to respond within 2 business days.

Raise a support request

Or email us directly at support@sumeetsarna.com.

Common questions

Where do I find the app?

Jira → Settings → Apps → Marketplace apps → Recurring Issues (admin permission required).

A rule didn't create an issue

Check the rule is Active (not Paused). The scheduler runs hourly, so a rule fires within its scheduled clock-hour. Use Run now to create the issue immediately and surface any error.

Subtasks weren't created

The project must have sub-tasks enabled. Otherwise the parent issue is still created and subtasks are skipped.

The reporter is the app, not a person

By default the app is the reporter. Set a Reporter on the rule to attribute issues to a real person (the project must allow the app to modify the reporter).

End User Terms

This app uses Atlassian's standard Marketplace End User License Agreement.